Service and Support Consulting
บริษัทฯ ให้การบริการลูกค้าตลอดทุกวันไม่เว้นวันหยุด เพื่อให้ความมั่นใจในระบบขนส่งของ Swisslog ทุกระบบที่ติดตั้งว่าจะสามารถรองรับการใช้งานได้เป็นอย่างดี โดยทีมช่างผู้ชำนาญด้านอุปกรณ์ระบบขนส่งมากว่า 20 ปี รวมถึงการจัดการบำรุงรักษาระบบตามข้อกำหนดผลิตภัณฑ์อย่างต่อเนื่อง การตรวจสอบและการจัดการด้านอะไหล่
Service and Support Consulting
Swisslog offer you a partnership that extends far beyond conventional service and support packages. This close partnership makes it possible to recognize at an early point in time process optimizations and necessary replacement investments.
From the Consultation Over Build Up to the Support
About 80 percent of a logistics installation’s lifecycle costs are related to operations or updating requirements. The extent of the operation costs are primarily influenced by the following factors:
- Total systems performance (availability, reliability)
- Control of the logistics processes
- All-encompassing operating and maintenance concept
- Timely modernization measures
We focus our services on these factors and offer our customers a partnership arrangement, which extends beyond what is normally understood as service and support.
An account manager handles every Swisslog customer. This primary contact knows the customer’s installed systems and the requirements of the company. For new installations, the account manager develops an operating and service concept together with the customer and supports its introduction as well as a smooth transition from commissioning to stable operation.
Operation & Service Assessment
Before the operational commissioning of a new logistics system, the necessary technical and infrastructure measures for the operation and maintenance of the installation are defined in workshops together with the customer. An installation-specific operations and maintenance concept emerges from this specification sheet that is reworked and adapted to changed conditions at regular intervals.
Service Level Agreement (SLA)
The operations and maintenance concept lists all of the measures and services, which must be made available for the operation of the installation. The service level, which Swisslog assumes for operational support, is defined on the basis of this concept. The agreement ranges from carrying out preventive service and support work (maintenance and upkeep) to technical operational direction with overall systems responsibility (systems operation).
For installations that have been in operation for many years, the technically necessary and economically meaningful modernization measures are established in workshops. Lifecycle information about the system components, as well as the marginal conditions for the customer’s installation, provide the basis for the assessment.
Process optimizations are defined parallel to the component analysis in order to include performance increases through modernization profitably into the overall operation of the installation. This approach makes it possible for the customer to couple necessary replacement investments with process improvements as well as to plan for the long term.